Metal frame
The metal frame structure
Built for long-term use.
Backed by clear warranty conditions.
Our tents are engineered with premium materials and precision manufacturing to perform in demanding conditions. Every structure is backed by a standard warranty and supported by extended coverage options.
Standard Warranty
Extended Coverage
Built to Perform
Standard Warranty Coverage
We stand behind our product quality with clear and transparent warranty terms. The standard warranty for our products is provided for a period of 2 years. This warranty covers:
PVC canopy
PVC canopy material
Main components
All main structural components: arches, semi-arches, glazing, wall panels, and sliding doors
Extended Warranty Options
We offer extended warranty coverage of 3 or 5 years, available at contract signing for an additional fee. Extended warranty is subject to proper use and adherence to our maintenance guidelines. With regular maintenance and correct operation, our structures have a regulated service life of 10–15 years, thanks to premium materials and modern manufacturing standards.
Warranty Exclusions
External Factors
- Force majeure circumstances
- Extreme weather damage
- Accidental damage
Improper Handling
- Customer transportation damage
- Third-party installation errors
- Unauthorized assembly or modifications
- Incorrect installation procedures
Usage Violations
- Seasonal misuse
- Improper cleaning methods or products
- Negligent operation
- Failure to follow maintenance guidelines
TentProject reserves the right to conduct technical inspections for all warranty claims to determine the root cause of any damage. Repair or replacement decisions are made based on the results of this inspection.