Warranty on Tents

We stand behind our product quality with clear and transparent warranty terms. The standard warranty for our products is provided for a period of 2 years. This warranty covers:

  • The metal frame structure
  • PVC canopy material
  • All main structural components: arches, semi-arches, glazing, wall panels, and sliding doors

Extended Warranty Options

We offer extended warranty coverage of 3 or 5 years, available at contract signing for an additional fee. Extended warranty is subject to proper use and adherence to our maintenance guidelines. With regular maintenance and correct operation, our structures have a regulated service life of 10–15 years, thanks to premium materials and modern manufacturing standards.

Warranty Exclusions

Category Examples
External Factors
  • - Force majeure circumstances
  • - Extreme weather damage
  • - Accidental damage
Improper Handling
  • - Customer transportation damage
  • - Third-party installation errors
  • - Unauthorized assembly or modifications
  • - Incorrect installation procedures
Usage Violations
  • - Seasonal misuse
  • - Improper cleaning methods or products
  • - Negligent operation
  • - Failure to follow maintenance guidelines

TentProject reserves the right to conduct technical inspections for all warranty claims to determine the root cause of any damage. Repair or replacement decisions are made based on the results of this inspection.

Warranty on Tents